GREENHOUSE MUSIC SUBSTACK PRIVACY POLICY

Last Updated: November, 2025

Introduction

Welcome to the Greenhouse Music Substack publication. Protecting your privacy is our priority. This Privacy Policy explains how Greenhouse Music (”we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you subscribe to or use our Substack publication (the “Publication”).

Greenhouse Music is a nonprofit organization dedicated to providing world-class music education in an accessible and affordable format. By using the Publication, you consent to the data practices described in this policy.

Information We Collect

Information You Provide Directly

When you subscribe to our Publication or interact with our content, we may collect:

• Account Information: Name, email address, and username (collected and managed by Substack)

• Payment Information: Billing details and payment method information (collected and processed by Substack for paid subscriptions)

• Communication Data: Content of emails, comments, or messages you send to us through the Publication

• Subscription Preferences: Your chosen subscription tier (free or paid), notification settings, and content preferences

Information Collected Automatically

When you access the Publication, certain information may be automatically collected by us or Substack, including:

• Usage Data: Which posts you view, how long you spend reading, links you click, and other engagement metrics

• Device Information: IP address, browser type, operating system, device identifiers, and access times

• Location Data: General geographic location based on your IP address

• Email Analytics: Whether you open emails, which links you click, and email client information

Cookies and Tracking Technologies

The Publication and Substack use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the Publication to function properly

• Analytics Cookies: Help us understand how you use the Publication

• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality of the Publication.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Deliver newsletter content and updates to your email

• Process and manage your subscription

• Provide customer support and respond to your inquiries

• Send transactional emails about your account or subscription

Content Improvement

• Understand which content resonates with our audience

• Analyze reading patterns to improve our publication strategy

• Customize content recommendations based on your interests

Communication

• Send you announcements about Greenhouse Music programs and offerings

• Provide updates about new content, courses, or educational opportunities

• Notify you of changes to our policies or services

Legal and Security

• Comply with legal obligations and respond to legal requests

• Protect against fraudulent, unauthorized, or illegal activity

• Enforce our Terms of Service and protect our rights

Marketing (with consent)

• Share information about other Greenhouse Music programs and services

• Provide educational resources and content beyond the Publication

How Substack Uses Your Information

The Publication is hosted on Substack, a third-party platform. Substack collects and processes subscriber data according to its own Privacy Policy. Key points about Substack’s data practices include:

• Substack Controls: Substack manages the technical infrastructure, payment processing, email delivery, and data storage for the Publication

• Substack’s Access: Substack has access to all subscriber data, including your email address, reading behavior, and payment information

• Substack’s Privacy Policy: You should review Substack’s Privacy Policy at https://substack.com/privacy for complete details on how they handle your data

• Data Portability: You can request your data from Substack at any time through your account settings

We carefully selected Substack as our publishing platform, but we are not responsible for Substack’s data practices beyond what is outlined in our agreement with them.

Sharing Your Information

With Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Publication, including:

• Substack: As our publishing platform (as described above)

• Email Service Providers: For supplementary communications beyond Substack

• Analytics Services: To understand usage patterns and improve content

• Payment Processors: To handle subscription billing (through Substack)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

We Do Not Sell Your Data

Greenhouse Music does not sell, rent, or lease subscriber lists or personal information to third parties for marketing purposes.

Legal Requirements

We may disclose your personal information without notice if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with legal processes or government requests

• Protect and defend the rights or property of Greenhouse Music

• Act under urgent circumstances to protect the personal safety of Publication users or the public

• Investigate or prevent illegal activities or violations of our Terms of Service

Business Transfers

If Greenhouse Music is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Publication of any such change in ownership.

Your Privacy Rights and Choices

Access and Correction

You have the right to access and update your personal information. You can:

• Update your email address, name, and preferences through your Substack account settings

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

Subscription Management

You can manage your subscription at any time by:

• Unsubscribing from emails using the link at the bottom of any newsletter

• Adjusting your subscription tier or notification preferences in your Substack account

• Canceling your paid subscription through your account settings

Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions. To request deletion:

• Contact us at jrose@greenhousemusic.us

• Delete your Substack account through your account settings

Please note we may need to retain certain information to:

• Complete transactions or fulfill services you requested

• Comply with legal obligations or resolve disputes

• Maintain security and prevent fraud

• Exercise or defend legal claims

Email Opt-Out

You may opt out of promotional emails at any time by:

• Clicking “Unsubscribe” at the bottom of any email

• Replying “STOP” to any promotional email

• Contacting us at jrose@greenhousemusic.us

Please note that you cannot opt out of transactional emails related to your subscription.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold

• Right to delete personal information, subject to exceptions

• Right to opt-out of the sale of personal information (note: we do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at jrose@greenhousemusic.us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure, including:

• Encryption of data in transit using SSL/TLS protocols

• Secure data storage with access controls

• Regular security assessments and updates

• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that:

• There are inherent security and privacy limitations of the internet beyond our control

• Security, integrity, and privacy of information exchanged between you and us cannot be guaranteed completely

Children’s Privacy

The Publication is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18, you may use the Publication only with the permission and supervision of a parent or guardian.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately at jrose@greenhousemusic.us.

International Users

The Publication is operated from the United States. If you access the Publication from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using the Publication, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of your subscription to the Publication

• Legal obligations to retain data

• Need to resolve disputes or enforce agreements

• Business operational needs

When personal information is no longer needed, we will securely delete or anonymize it.

Third-Party Links

The Publication may contain links to third-party websites, resources, or services that are not operated by Greenhouse Music. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

Greenhouse Music reserves the right to modify this Privacy Policy at any time. We will notify you of material changes by:

• Sending an email to the address associated with your subscription

• Posting a prominent notice on the Publication

• Updating the “Last Updated” date at the top of this policy

Your continued use of the Publication after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Greenhouse Music
157 Columbus Avenue, Floor 4
New York, NY 10023

Email: jrose@greenhousemusic.us

For data deletion requests or privacy-related inquiries: jrose@greenhousemusic.us

Acknowledgment

By subscribing to or using the Greenhouse Music Substack publication, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.